How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a Vividshop bag "add to bag",click on it to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to bag" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your bag. You can then locate the shopping bag  in the top menu navigation bar. Your items will be listed in the cart, you can also edit them further from here.
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How do I get to the checkout?
Click "Checkout" in the top menu navigation bar, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket "view your bag" in in the top menu navigation bar online store and click "Edit Cart"
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the view bag in the top menu navigation bar. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.You can also go to "delivery" in top navigation bar for more information on shipping charges.
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How do I know my order has been received?
Once an order is received by Vividshop, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Track Order " section via the link on the top menu navigation bar.
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My order never arrived
Please contact Vividshop on "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact Vividshop on "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please Vividshop on "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
Vividshop is more than happy to deliver Australia wide and overseas.See "delivery" in top navigation bar for more details  We deliver directly to you, or if the item is a gift we can deliver to the recipient's address.

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What are my payment choices?
Payment options are secure Credit Card (visa,  amex & mastercard), Paypal, Direct Deposit into our Bank,Cheque or Money Order, Pay over the Phone & Pay In Store. These are also listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship and what are my shipping charges?
All orders will be processed next working day.

For Australian Orders: We choose to use Couriers Please or Australia Post (unless other arrangements are made with our staff at Vividshop - Please contact us)

Items will be delivered next working day to Sydney, Melbourne & Brisbane & 2-7 days to other parts of Australia

Small parcel up to cubic 1kg - $7.80
Medium parcel  up to cubic 3kg - $10
Large parcel  up to cubic 5kg - $15

If your not home when your parcel is delivered the courier will leave a calling card in your letter box with a number to call to organize another delivery time that suits you. If your order is posted with Australia Post and your not home, they will leave a calling card for you to collect the goods from your local post office.

International Orders: We choose to use Australia Post for all international orders.
Items are mostly delivered within 5 working days depending on the destination. Contact us for exact delivery times. See shipping table on 'Delivery" page on top navigation bar.

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Price and Returns Policy
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.

We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item MUST be returned to Vividshop within 14 days of the shipping date in unworn and perfect condition with your original purchase reciept.

Please note that customized items are purchased with an "absolutely no return policy" and will not be accepted back. Also if you received the item as a gift please contact vividshop directly, via phone +61 2 8399 1210 or email info@vividshop.com.au and we will get a return/exchange form out to you as soon as possible. Once you have received that, please mail back with the goods you wish to return or exchange.

Post the goods prepaid and insured with the package securely wrapped. Returns which are received after 14 days are subject to a 50% restocking fee. Exchanged/returned goods will be shipped back at your own expense. Return shipping is at your own expense. Shipping and handling on returned merchandise is non-refundable. All returns should be shipped to:

Vividshop Returns
Shop 558 Crown Street
Surry Hills 2010
NSW, Australia

We will credit your credit card on receipt of the returned items at which time you will receive an email confirmation. When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship.
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Privacy Policy
Vividshop will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. All credit processing is done by a secure bank gateway eway.com.au and not by Vividshop.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser. All credit processing is done by a secure bank gateway eway.com.au and not by Vividshop.
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I have a question on my charges.
Please contact Vividshop on contact us page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact Vividshop on "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?

You can contact Vividshop by going to "contact us" page on top navigation bar.

You can also visit us at our Surry Hills store or soon to open September 2008 our Bondi Junction store .

See store hours on contact us page.

Our address is: Vividshop, Shop 558 Crown Street, Surry Hills NSW, 2010, Australia.

Phone: +61 2 8399 1210 Fax: +61 2 8399 1215 email info@vividshop.com.au